Why Why WHY must some people be such assholes??
If you are on my Facebook page, you have probably seen several posts regarding some “there’s a chance this is vodka” water bottle shipment errors. I shipped over 2000 bottles in 6 weeks. My largest shipping days were December 17th & 18th with 250 packages shipped on each day. (Packages, not bottles…) It was NUTS! And, as you know.. it’s only me. There were a few errors made.. a couple of people recieved an incorrect quantity and one person received the wrong product. In all of this situations, I corrected the error immediately, sent extra goodies, and in one instance, paid for Next Day Air shipping to GUAM so the bottle would arrive by Christmas to a US Military family. I am a huge believer in good customer service and truly do my best to provide it from the get-go, but more importantly, my goal is to acknowledge and respond to any issues immediately and fairly.
All HMM products are shipped Priority Mail (2-3 day delivery). The USPS picks up at my house and my mailman kicks ass… During the holidays, this was not the case. Many many locations took 5+ days to be delivered.
After Christmas, I received 3 emails in one day about packages not received. All were shipped on December 17th. Today is January 10th and to date I am aware of 11 missing orders of the 247 packages that were shipped that day. Human Error? USPS issue? Theft? I don’t know. The labels were printed, which means they were packaged at my home, but were never updated in the USPS system. It sucks. I felt terrible. I FEEL terrible. Of the 11 missing orders, 9 of the customers have been AMAZINGLY patient, kind and understanding. All received extra goodies from me in their re-shipped packages. 1 customer was a little shitty and we agreed to disagree.
Then there was this bitch. Granted, she got nasty with me while I was drinking whiskey and camping so my fuse was a tad short. But that was 10 days ago and I’m still pissed by her cuntholishness.
Judge for yourselves.. Truly.. is there ANYTHING else I could have done or offered in this situation? I have pretty thick skin.. but call me a liar/ scammer/ or cheat and I’m gonna come at you like a spider monkey.
And yes.. I am painfully aware that publishing this is petty and immature, but at least I took her name and picture off….. They were on there until about 30 seconds ago when I convinced myself to be a grown up. But honestly.. threatening me to take my TRADEMARKED item that I have spent thousands of dollars to legally own? Really? REALLY? I should put the dumb bitch’s face and name back on there….
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